Technical standards

Cold calling has regulations but no shared technical standards.PECR tells you what’s illegal. Ofcom publishes enforcement guidance. But nobody has written a versioned, auditable specification that an outbound operation can implement and measure itself against. That is what this hub exists to build.

The Pardoe Framework is the first entry — an eight-protocol compliance specification for B2B outbound under PECR Regulation 21 and Ofcom guidance. It covers caller identification, consent capture, recording disclosure, opt-out handling, data retention, vulnerable-contact procedures, suppression-list management, and audit-trail requirements. Each protocol maps to a specific statutory requirement so compliance officers can trace the standard back to the law it implements.

These standards are open-source and designed for adoption beyond AP Sales Coach. If you run an outbound team and want a compliance framework that’s more specific than “follow PECR” but less expensive than hiring a telecoms lawyer to write one from scratch, start with the Pardoe Framework. Planned additions include an ethical outbound protocol covering consent quality and vulnerable-customer handling, and a five-tier compliance rubric for self-assessment.